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Operations Manager

Overview
Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food and beverage industry supply chain, and to play our part in ensuring families across the US and overseas can sit down together to eat. Based in Atlanta, Georgia, Americold owns and operates 165+ temperature-controlled warehouses in the United States, Australia, New Zealand, China, Argentina, and Canada. In North America we have over 11,000 associates and offer a wide variety of employment opportunities - from warehouse forklift operators and supervisors to accounting, customer support, engineering, transportation, and technology solutions positions.
Responsibilities
Under the direction of a site or multi-site General Manager, the Operations Manager is responsible for employee management and supporting the direction, coordination, and evaluation of product movement and customer service.
Essential Functions:
Ensure budgeted revenues, expenses, and targets are met
Ensure sales and business development initiatives are met
Carry out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems
Monitor, document and improve the procedures and KPI's related to all aspects of product handling and customer service
Work with General Manager to develop annual facility budgets
Perform regular inspections of work areas to ensure compliance with food safety and occupational safety laws and guidelines are followed
Set and achieve housekeeping standards that are a model of orderliness and cleanliness and meet standards and procedures for maintenance related functions
Model best safety practices in the industry to ensure a safe and compliant workplace; Identify any safety concerns as well as cost saving opportunities
Set and meet claims targets and ensure the security of the facility or facilities
Build positive relationships with customers
Submit various required and defined reports on a timely basis
Maintain operational procedures for verification of incoming and outgoing shipments, handling, and disposition of merchandise, and keeping of warehouse inventory
Meet quality control standards for perishables
Coordinates activities of distribution warehouse with activities of sales, record control, and purchasing departments to ensure availability of merchandise
Directs reclamation of damaged merchandise
Assign projects within scope of responsibility
Recruit, hire, train, appraise, and coach supervisor-level team members
Monitor progress towards department goals and provide reports
Review orders or schedules to ascertain product data
Ensure compliance with employment laws, all company policies, as well as all Federal, State and Local OSHA regulations
Prepare operational schedules and coordinate activities. Establish priorities and sequences for products
Conduct quarterly safety training
Support the Company Performance Management Program (PMP)
Inspect machines and equipment, review operating reports and resolve operational / maintenance issues
Develop and/or revise standard operational and working practices
Observe workers to ensure compliance
Ensure compliance with all transportation and safety regulations
Manage the site sanitation program
Report on-the-job injuries and accidents; Facilitate modified duty assignments
Other duties as requested
Qualifications
Knowledge, Skills and Abilities:
Ability to manage supervisors and employees
Ability to work in fast-paced, deadline-oriented environment
Ability to effectively reason, negotiate, instruct, persuade, or speak with others
Ability to pay close attention to detail and solve complex problems
Strong interpersonal skills and judgment in communicating with staff beyond giving and receiving instructions
Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth
Must have strong relationship building skills, be able to provide and model leadership behaviors including the ability to defuse conflict
Ability to perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others
Excellent written and oral communication skills
Proven ability to juggle multiple tasks simultaneously
Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals
Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines
Tools and Technology Required:
Proficient in Microsoft Office, including Word and Excel
Proficient with WMS and RF
Educational Requirements
5 years supervisory experience
High School Diploma or equivalent required; Associate's Degree (A.A.) preferred
Physical Requirements:
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
Occasionally lifts, carries, positions, or moves objects weighing up to 50 pounds
Working environment is usually in a frozen food and office setting, with occasional need to leave the premises
Occasionally works overtime, evenings, or weekends in order to complete work or to attend meetings
Travel may be required
Americold is an Equal Opportunity/Affirmative Action Employer EOE/AA M/F/D/V DFW



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