Help Desk Analyst

We're looking for a smart and driven individual to join our growing Corporate Information Technology (IT) department as a Help Desk Analyst in Carthage, MO.
At Leggett & Platt, you'll find numerous career opportunities and a high degree of flexibility to align with your career aspirations as they evolve. In this position, you'll have the opportunity to team with talented and personable professionals from Leggett & Platt, Microsoft, and other premier Global technology partners. While some of our positions do not require travel, as a Global company, there are many opportunities for domestic and international travel.
Essential responsibilities of a Help Desk Analyst:
Log, route, and track calls from users
Identify and document problems while researching solutions
Resolve technical problems for a wide variety of applications and systems supported within the company
Record all activity and communications regarding user issues to ensure timely resolution
A few things you'll need:
Good Customer Service skills, including the ability to empathize, listen, and show patience to all levels of customers
Ability to work in an organized manner
Excellent verbal and written communication skills
Ability to adapt and respond positively to challenges in a fast-paced environment
Experience with Microsoft products, such as Office 365
Things we consider a plus:
Bachelor's degree in Computer Information Systems
Familiarity with network and UNIX environments
ERP software experience
Reasons you'll love it here: Our company culture reflects values like integrity, ownership, and authenticity. We take these to heart, and if you do as well, you'll fit right in.
How to learn more about us: For a fun glimpse into our company, visit Life@Leggett and look inside everyday work life! You can also see why we're proud of our Southwest MO roots and check out how we're different by watching this quick video.
Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of more than 22,000 employee-partners in 120 manufacturing facilities located in 18 countries. We're not just hiring, we're building a better company. For more information, please visit www.leggett.com.
Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

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