Burger King
Shift LeadAs a Shift Lead, you will be supported with the tools and training needed to succeed in our dynamic organization.
The Shift Lead is responsible for restaurant operations during assigned shifts when management is not present.
Reporting to the General Manager, the Shift Lead is responsible for the supervision of approximately 5 - 20 crew members and proper execution of restaurant operations on a shift.
This position must have a strong commitment to guest satisfaction and the ability to lead team members to deliver on the Quality, Service and Cleanliness standards.
Job Responsibilities Ability to prepare and interpret business reports and schedules, analyze data and develop solutions to ensure operating goals are achieved Assists Restaurant Management by overseeing assigned shifts, monitors brand standards execution and adherence, and directs hourly staff to achieve guest service standards in a clean and pleasant environmentTrains and develops Team Members on brand standards, operating policies and procedures, and other guest focused programs/activities to meet or exceed guest service standardsSupports the Restaurant Management to attract, hire, onboard, and retain competitive Team Members' talents to meet staffing requirementsBrings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager and recommends and participates in the execution of corrective actionEnsures proper security procedures are in place to protect employees, guests and company assetsEnforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areasWorks to create and maintain an enjoyable and respectful environment for our guests and employeesAddresses and resolves customer complaints/requests promptly in a courteous mannerFollows management cash handling, inventory and other operational procedures as outlined in Burger King's brand standardsAdheres to all state, county and/or municipal regulations pertaining to health risk concerns related to food handling Qualifications Required to have strong customer service and communication skillsRequires you to have a High School diploma or equivalentReliable transportation and a flexible scheduleStand for up to 8 hours during a shift and be able to lift 30 to 50 poundsRequires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wristsAbout the Company:
Burger King.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Shift Lead is responsible for restaurant operations during assigned shifts when management is not present.
Reporting to the General Manager, the Shift Lead is responsible for the supervision of approximately 5 - 20 crew members and proper execution of restaurant operations on a shift.
This position must have a strong commitment to guest satisfaction and the ability to lead team members to deliver on the Quality, Service and Cleanliness standards.
Job Responsibilities Ability to prepare and interpret business reports and schedules, analyze data and develop solutions to ensure operating goals are achieved Assists Restaurant Management by overseeing assigned shifts, monitors brand standards execution and adherence, and directs hourly staff to achieve guest service standards in a clean and pleasant environmentTrains and develops Team Members on brand standards, operating policies and procedures, and other guest focused programs/activities to meet or exceed guest service standardsSupports the Restaurant Management to attract, hire, onboard, and retain competitive Team Members' talents to meet staffing requirementsBrings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager and recommends and participates in the execution of corrective actionEnsures proper security procedures are in place to protect employees, guests and company assetsEnforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areasWorks to create and maintain an enjoyable and respectful environment for our guests and employeesAddresses and resolves customer complaints/requests promptly in a courteous mannerFollows management cash handling, inventory and other operational procedures as outlined in Burger King's brand standardsAdheres to all state, county and/or municipal regulations pertaining to health risk concerns related to food handling Qualifications Required to have strong customer service and communication skillsRequires you to have a High School diploma or equivalentReliable transportation and a flexible scheduleStand for up to 8 hours during a shift and be able to lift 30 to 50 poundsRequires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wristsAbout the Company:
Burger King.
Estimated Salary: $20 to $28 per hour based on qualifications.
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