Office Manager
SERVPRO of Carthage/Joplin SERVPRO of Carthage/Joplin Carthage, MO Carthage, MO Full-time Full-time $50,000 - $55,000 a year $50,000 - $55,000 a year 8 days ago 8 days ago 8 days ago Do you love working with people and educating them? Do you want to be a leader in a great company? Then don't miss your chance to join our Franchise as a new Office Manager.
In this position, you will be making a difference each and every day.
We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker.
If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment.
Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
Provide leadership with strategic thinking and exemplify excellent customer service.
Ensure annual divisional initiatives aligned with company initiatives are completed.
Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO Franchise procedures and processes.
Hire, train, and manage a team of office personnel while monitoring compliance and risk management.
Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.
Responsibilities:
Manage Administrative Assistant(s) Provide excellent customer service Receive general phone calls Receive and dispatch lead calls and job referrals Coordinate crew and job scheduling Coordinate and maintain company calendar and franchise communication Monitor job file status and job file audit status Maintain job file Work in Progress Monitor compliance and risk management Monitor and ensure client requirements are followed Create Preliminary estimates Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process maintain internal and external communications Complete and review job file documentation for final uploads and the audit process Perform Job close-out, tracking payments and collections Ensure fulfillment of the training and development for office division Oversee performance management and documentation Document franchise annual plan and divisional performance Develop the office division annual plan Assist other departments, as needed
Qualifications:
5
year(s) of office, accounting, or customer service management experience Experience with writing estimates, job file processes, scheduling and quality assurance, a plus Experience in building a strong team with tangible leadership skills Solid organization and planning capabilities, strong attention to detail Ability to remain calm and professional during tense or stressful situations Demonstrated history of ability and growth in managing an office environment Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times Very self-motivated and goal-oriented with ability to multitask Capability to work in a fast-paced, team-oriented office environment Proficiency in Microsoft Office (i.
e.
, Outlook, Word, Excel) and QuickBooks Ability to learn new software, such as Xactimate estimating software Experience in customer service industry environment, a plus Ability to successfully complete a background check subject to applicable law All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc.
, the Franchisor, in any manner whatsoever.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
In this position, you will be making a difference each and every day.
We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker.
If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment.
Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
Provide leadership with strategic thinking and exemplify excellent customer service.
Ensure annual divisional initiatives aligned with company initiatives are completed.
Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO Franchise procedures and processes.
Hire, train, and manage a team of office personnel while monitoring compliance and risk management.
Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.
Responsibilities:
Manage Administrative Assistant(s) Provide excellent customer service Receive general phone calls Receive and dispatch lead calls and job referrals Coordinate crew and job scheduling Coordinate and maintain company calendar and franchise communication Monitor job file status and job file audit status Maintain job file Work in Progress Monitor compliance and risk management Monitor and ensure client requirements are followed Create Preliminary estimates Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process maintain internal and external communications Complete and review job file documentation for final uploads and the audit process Perform Job close-out, tracking payments and collections Ensure fulfillment of the training and development for office division Oversee performance management and documentation Document franchise annual plan and divisional performance Develop the office division annual plan Assist other departments, as needed
Qualifications:
5
year(s) of office, accounting, or customer service management experience Experience with writing estimates, job file processes, scheduling and quality assurance, a plus Experience in building a strong team with tangible leadership skills Solid organization and planning capabilities, strong attention to detail Ability to remain calm and professional during tense or stressful situations Demonstrated history of ability and growth in managing an office environment Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times Very self-motivated and goal-oriented with ability to multitask Capability to work in a fast-paced, team-oriented office environment Proficiency in Microsoft Office (i.
e.
, Outlook, Word, Excel) and QuickBooks Ability to learn new software, such as Xactimate estimating software Experience in customer service industry environment, a plus Ability to successfully complete a background check subject to applicable law All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc.
, the Franchisor, in any manner whatsoever.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.
SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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